A Strategic Approach to Service Delivery
Achieving a real, lasting improvement in service requires more than just training in front line service skills. We focus on development in five specific areas: 1) board level vision and commitment; 2) management skill and behaviour; 3) internal customer interactions; 4) external customer service; 5) continuous service improvement. We help the client to create and implement an effective service strategy derived from findings in these five areas.
We offer a selection of ready-to-go courses on service management and improvement. Contact us for more information about the full range available.